Customer Service Hostility

Recently, I was in Montreal and had the opportunity to stay at a very nice hotel. Everything was great. Even though it was a business trip it’s always nice to have certain amenities while on the road. The quality of the room, food, and service was excellent. Except...
When Keurig Ruled the World (of Coffee):  A Perfect Picture of I³ Business

When Keurig Ruled the World (of Coffee): A Perfect Picture of I³ Business

It just dawned on me the other day: the Keurig coffee system is everywhere. In my home, in my office, in my clients’ offices, at the gas station, in the convenience store, at the mall – everywhere! It seems that wherever I am, I can look up and see a Keurig single-cup...
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